Frequently Asked Questions

Got a question about Penomet? Check out our list of popular, frequently asked questions!

What gains can I expect to see?

Most individuals can gain between 1-3 inches in length with a 30% increase in girth.

Are results permanent?

Yes. You will notice temporary gains after each use which can last up to a couple of hours, with permanent gains achievable with prolonged use.

How long will it take me to see permanent results?

A visible increase in length and girth can be attained within 1 month of continued use.

I already have a big penis – is Penomet suitable for me?

The Penomet can accommodate a penis of up to 8 inches whilst allowing additional room for gains in length. Additional cylinders are available via our accessory store to allow for further gains.

Is the Penomet suitable for men with micro penis syndrome?

No, however a smaller version of the Penomet device will shortly be introduced specifically for those that suffer from this condition.

I suffer from Peyronies Disease – is a Penomet suitable?

Penomet can help suffers of Peyronies Disease where the curvature is less than 20◦

What is the difference between the blue and white Penomet cylinders?

The two cylinders are exactly the same – simply choose your preferred colour at the checkout!

Why are the gaiters different colours?

Each gaiter produces a different pressure force. The purple, force 60 gaiter produces the lowest pressure whilst providing the perfect starting point if you've never used a penis pump before. As you progress and use Penomet more, you will gradually increase the pressure force by using different gaiters.

How long is the warranty?

Penomet is manufactured to the highest possible standards. We’re so confident about the quality of our product, all our devices come with a 3 year warranty – the best in the industry!

All gaiters benefit from free lifetime gaiter replacement however if a non-water based cleaning solution is used on the device or gaiters this will void your warranty and free gaiter replacement cover.

How does the money back guarantee work?

If you’re not completely satisfied with your Penomet, simply contact us within 60 days to arrange the return of your purchase for a full refund. Refunds exclude original shipping, return shipping and a handling fee. Accessories and add-ons are excluded from our money back guarantee however will be replaced free of charge if found to be defective within 14 days of confirmed delivery.

How long should I use the Penomet for each day?

Initially we suggest one session of 15-30 minutes per day, increasing the number of daily sessions.

How much is shipping?

Shipping fees are dependent on location and are calculated at time of purchase.

How long does delivery take?

All items are usually dispatched next business day however during peak times dispatch times can vary. US orders are delivered within 3-7 working days by tracked courier, whilst non-US orders take up to 14-21 days with tracking provided within 3-5 days of dispatch. If you have not received your order within 30 days of placing your order, please contact our customer support team.

What postal packaging does my order come in?

Every order is dispatched in a sealed, plain cardboard box with no Penomet references or branding ensuring your privacy.

How will Penomet appear on my credit card/bank statement?

Due to recent changes with VISA and MASTERCARD, we are obligated to show the website URL and company name on your statement. It will therefor read PENOMET.COM on your statement.

Are there any Penomet accessories?

Yes! We have a growing range of accessories, upgrades and add-ons. Details of these as well as variously yearly promotions and special offers are provided via email following your initial purchase.

Is my Penomet release valve broken?

If you are using Penomet in the shower you’ll notice that when you fill the cylinder with water, the water drains out of the release valve. This is not a defect and simply how the release valve has been designed to provide you with the best possibly pumping experience.

To overcome this issue simply hold the release valve with your finger as you fill the cylinder with water – once you’ve applied the pump to your groin (over your penis) and pumped a couple of times to create suction, your finger can then be removed and water should then only be released when you pump or press the release valve to one side.