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Frequently Asked Questions

Got a question about Penomet? Check out our list of popular, frequently asked questions!

Most individuals can gain between 1-3 inches in length with a 30% increase in girth.

Yes. You will notice temporary gains after each use which can last up to a couple of hours, with permanent gains achievable with prolonged use.

A visible increase in length and girth can be attained within 1 month of continued use.

The Penomet can accommodate a penis of up to 8 inches whilst allowing additional room for gains in length. Additional cylinders are available via our accessory store to allow for further gains.

No, however a smaller version of the Penomet device will shortly be introduced specifically for those that suffer from this condition.

Penomet can help suffers of Peyronies Disease where the curvature is less than 20◦

The two cylinders are exactly the same – simply choose your preferred colour at the checkout!

Each gaiter produces a different pressure force. The purple, force 60 gaiter produces the lowest pressure whilst providing the perfect starting point if you’ve never used a penis pump before. As you progress and use Penomet more, you will gradually increase the pressure force by using different gaiters.

Penomet is manufactured to the highest possible standards. We’re so confident about the quality of our product, all our devices come with a 3 year warranty – the best in the industry!

All gaiters benefit from free lifetime gaiter replacement however if a non-water based cleaning solution is used on the device or gaiters this will void your warranty and free gaiter replacement cover.

If you’re not completely satisfied with your Penomet, simply contact us within 60 days to arrange the return of your purchase for a full refund. Refunds exclude original shipping, return shipping and a handling fee. Accessories and add-ons are excluded from our money back guarantee however will be replaced free of charge if found to be defective within 14 days of confirmed delivery.

Initially we suggest one session of 15-30 minutes per day, increasing the number of daily sessions.

Shipping fees are dependent on location and are calculated at time of purchase.

The speed of delivery depends on several factors, including if you have paid for Expediated shipping or not.

USA: Generally delivers within 5 working days.

Canada: Generally delivers within 2-4 working days.

Europe: Generally delivers within 3-6 business days depending on the country you live in.

Non EU countries: Those of you living outside of the European Union get your packages shipped from the United States. Those packages have a typical transit times of 10-14 business days depending on the chosen shipping method.

Australia: Generally within 3-5 working days.

Mexico: Parcels to Mexico have a typical transit time of 4-7 business days.

Japan: Generally, packages are delivered within 2-4 business days.

Every order is dispatched in a sealed, plain cardboard box with no Penomet references or branding ensuring your privacy.

Due to recent changes with VISA and MASTERCARD, we are obligated to show the website URL and company name on your statement. It will therefor read PENOMET.COM on your statement.

Yes! We have a growing range of accessories, upgrades and add-ons. Details of these as well as variously yearly promotions and special offers are provided via email following your initial purchase.

If you believe you have been a victim of anti-competitive behaviour, price-fixing or any other illegal marketing, you can always direct your claims to your local anti-competitive and cartel authority. We encourage you to do so.

Penomet has been a victim for many years by the hands of Bathmate, a UK based company called DX Products, Ultramax Limited and a few other tradenames. You can see our open letter to the UK’s Competition and Markets Authority by clicking on this link: Penomet Open Letter to Competition and Markets Authority, UK

If you are using Penomet in the shower you’ll notice that when you fill the cylinder with water, the water drains out of the release valve. This is not a defect and simply how the release valve has been designed to provide you with the best possibly pumping experience.

To overcome this issue simply hold the release valve with your finger as you fill the cylinder with water – once you’ve applied the pump to your groin (over your penis) and pumped a couple of times to create suction, your finger can then be removed and water should then only be released when you pump or press the release valve to one side.

See the results in just 15 minutes! Try one out today and see how Penomet can change your life

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Penomet® – Copyright © 1999-2020 All Rights Reserved | Arctic Sea Limited, Stekkjarseli 5, IS-109 Reykjavik, Iceland
Penomet® is Patented in the United States. Patent number US-20130030244A1
Penomet® is trademarked in the United States (86123870), Denmark (VR 2019 01412), Canada (1985281), Australia (2107847), Thailand (865240 and 836054) and in The European Union (018075331)