Frequently Asked Questions
Got a question about Penomet? Check out our list of popular, frequently asked questions!
What gains can I expect to see?
Are results permanent?
How long will it take me to see permanent results?
I already have a big penis – is Penomet suitable for me?
Is the Penomet suitable for men with micro penis syndrome?
I suffer from Peyronies Disease – is a Penomet suitable?
What is the difference between the blue and white Penomet cylinders?
Why are the gaiters different colours?
How long is the warranty?
All gaiters benefit from free lifetime gaiter replacement however if a non-water based cleaning solution is used on the device or gaiters this will void your warranty and free gaiter replacement cover.
How does the money back guarantee work?
How long should I use the Penomet for each day?
How much is shipping?
How long does delivery take?
The speed of delivery depends on several factors, including if you have paid for Expediated shipping or not.
USA: Generally delivers within 5 working days.
Canada: Generally delivers within 2-4 working days.
Europe: Generally delivers within 3-6 business days depending on the country you live in.
Non EU countries: Those of you living outside of the European Union get your packages shipped from the United States. Those packages have a typical transit times of 10-14 business days depending on the chosen shipping method.
Australia: Generally within 3-5 working days.
Mexico: Parcels to Mexico have a typical transit time of 4-7 business days.
Japan: Generally, packages are delivered within 2-4 business days.
What postal packaging does my order come in?
How will Penomet appear on my credit card/bank statement?
Are there any Penomet accessories?
I was a victim of anti-competitive behaviour; what can I do?
If you believe you have been a victim of anti-competitive behaviour, price-fixing or any other illegal marketing, you can always direct your claims to your local anti-competitive and cartel authority. We encourage you to do so.
Penomet has been a victim for many years by the hands of Bathmate, a UK based company called DX Products, Ultramax Limited and a few other tradenames. You can see our open letter to the UK’s Competition and Markets Authority by clicking on this link: Penomet Open Letter to Competition and Markets Authority, UK
Is my Penomet release valve broken?
To overcome this issue simply hold the release valve with your finger as you fill the cylinder with water – once you’ve applied the pump to your groin (over your penis) and pumped a couple of times to create suction, your finger can then be removed and water should then only be released when you pump or press the release valve to one side.